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| Customer Relation Management
(CRM) |
[Client :
Swarup Group of Industries; Technology
used : PHP, MySQL]
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| The purpose
of this Customer Relation Management
(CRM) System is to maintain the various
activities handled in an organisation
involved in the pre-sales and post-sales
phase, and hence maintain the customer
relations and improve the efficiency
of the Organisation. It takes care of
the existing contacts, future prospects,
sales as well as service needs effectively.
A Software, which is a need of the
day, is designed keeping in mind the
adversity of an organisation relating
to maintaining customer's requirements
and to service them to cater their
needs. It takes care of all the activities
like, Contact management, Appointment
scheduling, Mail management, keeping
track of Opportunities and Leads,
etc. In short it acts as an organizer,
Customer Relation Manager, and a messenger. |
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Contact
Management |
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Task Management |
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Appointment Scheduling |
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Tracking of inbound and
outbound calls |
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Keeping track of Opportunities
and Leads |
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Managing Client’s
Cases |
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Maintaining Client Accounts |
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Mail Management |
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Online facility to login
the problems faced by the clients and
reporting of the solutions given to
them by the staff, which would also
be available to their superiors for
performance analysis. |
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Reminders for daily upcoming
appointments, open opportunities, open
cases, leads, open tasks and assigned
bugs |
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Dashboard for prospecting,
perception analysis, lost clients, etc. |
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Facility is provided
to retrieve various types of information
as per the search criteria and generating
and printing various types of reports. |
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Copyright © 2005 Robocom Business System
Pvt. Ltd.
Website Developed and Maintained by Robocom Infomedia |
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