Smart Leads is a product that is universally designed to suit any call centers. Leads generated from any source are entered into the system through a standard mechanism. This package is intelligent enough to do certain validations like zip code with Area, list of values for quick entries etc, and thereby providing a fast and accurate data entry and management with few manual input of values.

It also takes care of distribution of leads/enquires into a proper geographical distribution for prompt action. It also generates various critical reports for the management. Ideal for Call Centers, Marketing/Service division, help desk of any business house.

Smart Leads will process lead information, which will be input using Standard form. The data will be generated by inbound calls, outbound calls, mailing lists and any other mode like internal/external source, from friend, from reference, from advertisements etc. One time load can be done systematically however user will manually enter the details on this form to capture all required - fruitful information to be able to follow-up and convert the leads into qualified leads. Needless to say, data can be queried based on last name, first name and/or combination of the fields. Smart Leads will consolidate all the qualified leads and allocate based on zip codes or territory to the LA's with intimation to respective SMs. Typically, the process will flow in the following manner: