 Installation and periodic upgrades to the oracle database software as required by oracle |
| Initial database system configuration |
| Installation of statistics collection mechanisms and quarterly database growth summaries |
| Hourly monitoring of your database for pending problems |
| Four hour of production support per month |
| Periodic performance analysis & tuning |
| Twenty four hour emergency support |
| Guaranteed fast response to production outages |
| Reporting and resolving all serious alert log messages |
| Daily online backup |
